Making Information Deserts Visible: Computational Models, Disparities in Civic Technology Use, and Urban Decision Making

This project is funded by NSF HCC Program (#1816763).

Website: Boston 311 Information Deserts

I conducted analytical research on residents’ reporting behavior and led the web visualization system development team under the guidance of Dr. Myeong Lee.

Publications:

• Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311