Civic Technology

Mapping Information Ecology: Understanding the Fragmentation of Disability Service Information

I co-authored the grant proposal, developed an LLM-assisted framework to analyze large-scale survey data on disability information sources, and implemented computational network analysis to map information fragmentation."

Exploring How Convergence Methods Foster Shared Accountability to Reveal, Map, and Mitigate the Sources and Dynamics of Bias across Social Service Provisioning Systems

Contributed as a graduate research assistant to data analysis.

Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers developed models based on execution time and …

Making Information Deserts Visible: Computational Models, Disparities in Civic Technology Use, and Urban Decision Making

Conducted analytical research on residents’ reporting behavior and led the web visualization system development team under the guidance of Dr. Myeong Lee.