Civic Technology

Mapping Information Ecology: Understanding the Fragmentation of Disability Service Information

I am the co-author of the grant proposal, and participate in this project as a graduate research assistant under Dr. Myeong Lee's supervision.

Exploring How Convergence Methods Foster Shared Accountability to Reveal, Map, and Mitigate the Sources and Dynamics of Bias across Social Service Provisioning Systems

I participate in this project as a graduate research assistant under Dr. Myeong Lee's supervision.

Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers developed models based on execution time and …

Making Information Deserts Visible: Computational Models, Disparities in Civic Technology Use, and Urban Decision Making

I participated in this project under Dr. Myeong Lee's supervision. I built ML models to identify government employees and led the web visualization development team.