Community Informatics

From Open‑Ended Text to Taxonomy: An LLM‑based Framework for Information Sources for Disability Services

People with disabilities (PWD) and their family members often find it difficult to find information about available services. One of the approaches to address this information access problem is by understanding the ecology of available information …

Leveling Socioeconomic Disparities: The Role of Service Availability in School Dropout Rates

*Purpose:* Adolescent school dropout remains a major concern in the United States, accounting for 5.3% of the entire high school students in 2022. This study aims to investigate the relationships between socioeconomic status (SES), the availability …

Predicting the Success of Local Gatherings: A Comparison of Organizer- and Participant-side Success in Meetup

This study examines the dynamics of local community gatherings facilitated by EventBased Social Networking platforms, a growing mode of social interaction in urban settings. While these platforms are increasingly used to organize real-world events, …

Two-sided Cultural Niches: Topic Overlap, Geospatial Correlation, and Local Group Activities on Event-based Social Networks

As event-based social networks (EBSNs) such as Meetup.com and Facebook Events gain popularity in managing local events like farmers' markets and social gatherings, they create two-sided cultural niches where event organizers and participants benefit …

Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers developed models based on execution time and …