Short Paper

An Evaluation of GPT-4V for Transcribing the Urban Renewal Hand-Written Collection

In November 2023, OpenAI released GPT- 4V(ision), which includes Optical Character Recognition (OCR) capabilities. Given that much of the data curation, processing, and cleaning can be managed through user-friendly prompts (i.e., chat), we aim to …

Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers developed models based on execution time and …